SafeNet Agent For Microsoft Remote Desktop Web
SafeNet Agent for Microsoft Remote Desktop Web (RDWeb) ensures that RDWeb is available only to authorized users by prompting for additional credentials during logon.
By default, logon to Microsoft RDWeb requires that the user provides a correct user name and a password. The SafeNet Agent for Microsoft RDWeb augments this logon mechanism with strong authentication by adding a requirement to provide a One-Time Password (OTP) generated by the token.
Issue Severity And Classification
The following table serves as a key to the severity and classification of the issues listed in the Resolved Issues table and the Known Issues table, which can be found in the sections that follow.
| Severity | Classification | Definition |
|---|---|---|
| C | Critical | No reasonable workaround exists |
| H | High | Reasonable workaround exists |
| M | Medium | Medium-level priority problems |
| L | Low | Low-level priority problems |
Release Information
Release Summary – SafeNet Agent For RDWeb 2.0.0
The SafeNet Agent for RDWeb 2.0.0 introduces some new features.
New Features And Enhancements
Enhanced Security
The AES-GCM encryption algorithm is now used to provide faster and a more secure way to protect the data exchange.
Enabled by enhanced security, the agent delivers a more robust, and dependable authentication experience.
Thales Branding
The SafeNet Agent for RDWeb 2.0.0 has been redesigned with the Thales branding.
With this release, the Installer name is changed to SafeNet Agent for Microsoft RDWeb, the Management Console name is changed to SafeNet RDWeb Agent Manager, and the Destination folder is changed to C:\Program Files\Thales\RDWeb\.
Extended Operating System Support
The SafeNet Agent for RDWeb 2.0.0 now supports Windows Server 2019 (64-bit).
Release Summary – SafeNet Agent For RDWeb 1.2.0
The SafeNet Agent for RDWeb 1.2.0 introduces below new features.
New Features And Enhancements
Enable multi-browser support
A capability to enable the multi-browser support is added to the SafeNet RDWeb Agent Manager console under the Policy tab.
The SafeNet Agent for RDWeb 1.2.0 now supports Chrome, Microsoft Edge, and Mozilla Firefox along with Internet Explorer.
Note
This feature does not work with RD Gateway agent.
Upgrade
Direct upgrade to SafeNet Agent for Microsoft RDWeb 1.2.0 is supported from all the previous versions.
Note
For new features to reflect after an upgrade, perform the following steps:
- Clear the Enable Agent checkbox and click Apply. Select YES when IIS Restart is prompted.
- Select the Enable Agent checkbox and click Apply. Select YES when IIS Restart is prompted.
Release Summary – SafeNet Agent For RDWeb 1.1.0
The SafeNet Agent for Microsoft RDWeb 1.1.0 contains certain new features.
New Features And Enhancements
Self-service AD Password Reset
Self-service AD Password Reset functionality is now added. Earlier, if a user's password expired, the user needs to contact the administrator to reset it. Now, users can reset passwords themselves, using a self-service functionality.
For more details, refer to the Installation and Configuration Guide.
Extended Operating System Support
SafeNet Agent for Microsoft RDWeb now supports Windows Server 2016 (64-bit). In addition, Windows Server 2008 R2 is no longer supported.
Support for Transport Layer Security
Support for Transport Layer (TLS) v1.1 and v1.2 protocols is now added.
Release Summary – SafeNet Agent For RDWeb 1.0.1
The SafeNet Agent for Microsoft RDWeb 1.0.1 contains certain security enhancements at infrastructure and agent level.
Release Summary – SafeNet Agent For RDWeb 1.0
The SafeNet Agent for Microsoft RDWeb 1.0 release resolves some known issues.
Resolved Issues
| Severity | Issue | Synopsis |
|---|---|---|
| M | SASIL-691 | Summary: The Sign out button now displays correctly on the desktop connection page. |
| H | SASIL-332 | Summary: The user is now prompted for logon credentials only once when logging on to RDWeb. |
Known Issues
This table provides a list of known issues as of the latest release.
| Severity | Issue | Synopsis |
|---|---|---|
| M | SASNOI-11862 | Description: Migration does not work for RDWeb from 1.1.0 to 1.2.0. Workaround: None, will be fixed in a future release. |
| M | SASIL-3101 | Description: The Windows Modify option does not work on the SafeNet Agent for Microsoft RDWeb installer (either directly from the exe file or from Windows Control Panel). Workaround: None, will be fixed in a future release. |
| M | SASIL-3260 | Description: In the RDWeb Access logon page, if the option This is a private computer is selected instead of This is a public or shared computer, following sign off, the selected option is not saved, and the setting reverts to This is a public or shared computer. Workaround: None, will be fixed in a future release. |
| M | SASIL-3398 | Description: After installing the agent, or making a change in the SafeNet RDWeb Agent Manager and clicking Apply, the Remote Desktop Gateway Service stops operating. This is the result of a known issue with Microsoft IIS. Workaround: After making a change to the agent and clicking Apply, open Windows services and start the Remote Desktop Gateway Service (select the service and click Start). |
Compatibility And Component Information
System Requirements
Operating Systems
-
Windows Server 2012 R2
-
Windows Server 2016 (64-bit)
-
Windows Server 2019 (64-bit)
-
Windows Server 2025 (64-bit)
Remote Desktop Web
-
Windows Server 2012 R2 Remote Desktop Web
-
Windows Server 2016 (64-bit) Remote Desktop Web
-
Windows Server 2019 (64-bit) Remote Desktop Web
-
Windows Server 2025 (64-bit) Remote Desktop Web
Authentication Server
-
SafeNet Authentication Service PCE/SPE 3.9.1 (and above)
-
SafeNet Trusted Access (earlier, SafeNet Authentication Service Cloud)
Software Components
-
Microsoft .NET Framework 4.8
-
IIS 6 Management Compatibility
Network
- TCP Port 80 or 443
Supported Architecture
- 64-bit
Supported Web Servers
-
IIS 8.5 (for Windows Server 2012 R2)
-
IIS 10 (for Windows Server 2016 (64-bit), Windows Server 2019 (64-bit) and Windows Server 2025 (64-bit))
Supported Authentication Type
- Microsoft Forms Authentication
Supported Web Browsers
-
Chrome
-
Internet Explorer 11
-
Microsoft Edge
-
Mozilla Firefox
Additional Web Browser Requirements
-
Cookies must be enabled
-
JavaScript must be enabled
Supported Authentication Methods
- All tokens and authentication methods supported by SafeNet server
Note
Push OTP is not supported.
Upgrade
Direct upgrade to the SafeNet Agent for Microsoft RDWeb 2.0.0 is supported from previous versions (v1.0 or v1.0.1 or 1.1.0 or 1.2.0).
Note
This is a major upgrade from existing agent versions with name change in the Installer (SafeNet Agent for Microsoft RDWeb), Management Console (SafeNet RDWeb Agent Manager) and the Destination folder (C:\Program Files\Thales\RDWeb\).
To upgrade, run the current (installed) version of the agent. Allow the agent to be upgraded, when prompted.
Note
For new features to reflect after an upgrade, the following additional steps need to be performed:
- Clear the Enable Agent checkbox and click Apply. Select YES when IIS Restart is prompted.
- Select the Enable Agent checkbox and click Apply. Select YES when IIS Restart is prompted.
Functionality Not Supported
The following functionality is not supported by SafeNet Agent for Microsoft RDWeb:
-
The multi-browser support feature introduced in SafeNet Agent for Microsoft RDWeb 1.2.0 does not work with RD Gateway agent.
-
SafeNet static password change is not supported.
