SMTP Errors
SMTP protocol facilitates the flow of emails over the internet. The CipherTrust Manager can be configured to automatically send email notifications for system alarms to a set of email addresses, by configuring an SMTP server. This section lists errors in configuration/usage of the SMTP service.
| Action | Error Information | Possible Cause | Remediation |
|---|---|---|---|
| Add SMTP Server | failed to create new SMTP Config entry to database | Possible reasons: • The database already has an entry with the same values. • Storage crunch. • Memory crunch, causing DB operation to fail. |
Restart the appliance. If problem persists, contact Thales Customer Support, and provide them a copy of Syslog for analysis. |
| Test Mail SMTP server | SMTP client failed to send test mail | SMTP server settings could be invaild | Use valid SMTP server settings |
| Update SMTP Server | Failed to update smtp config | Password update failed due to some temporary internal error. | Retry and then restart the appliance. If problem persists, contact Thales Customer Support, and provide them a copy of Syslog for analysis. |